Well, a few potential downsides you should consider. Internet phones rely on your internet connection, so if you lose connectivity, you lose your phone service. Power outages can also disable your internet phone. And while call quality is often great, it can sometimes sound a little funky.
But don't let that scare you off. For most people, the pros of low cost, flexibility and advanced features far outweigh the cons. If you go in with realistic expectations about internet phones, you'll likely find yourself wondering why you didn't ditch your landline sooner. But forewarned is forearmed, so we've put together this guide to walk you through everything you need to know before you make the switch to internet calling.
Cost Savings With Internet Phones
Using an Internet phone service, also known as VoIP or Voice over Internet Protocol, can save you a ton of money compared to traditional landline service.
With an Internet phone, you're making calls over your broadband connection instead of through a phone company. Because the calls travel over the Internet, they're practically free. Most VoIP providers charge a low monthly fee, usually between $10 to $30, for unlimited calling within the U.S. and Canada. Compare that to the $30 to $50 most landline companies charge!
You'll also get useful features like call forwarding, call waiting, caller ID, and voicemail at no extra cost. And since your Internet phone isn't tied to a physical location, you can take your number with you when you move.
The biggest downside is that Internet phone service relies on your Internet connection. If you lose power or your Internet goes down, your phone won't work. Internet phones also may not provide 911 emergency calling or work during a power outage unless you have a backup battery.
However, for most people the huge cost savings of Internet phone service far outweigh the potential downsides. If you're looking to cut your monthly bills, switching to an Internet phone is one of the easiest ways to put more money back in your pocket each month. Make the switch and start enjoying phone service for a fraction of the cost.
Increased Functionality and Features
Internet phones, also known as VoIP or Voice over Internet Protocol phones, offer a ton of features that old-school landlines just can’t match.
For starters, you get enhanced call management. Things like call forwarding, call waiting, caller ID, and call blocking are standard. You can also typically access voicemail via email or text and get voicemail transcripts sent to your inbox.
Many VoIP services also include useful business features like auto attendants, call queues, call barging, and call recording at no extra cost. Things that would cost a fortune with a traditional phone system.
Video calling. With many VoIP phones and services, you get high-definition video calling built right in. No more grainy, choppy video chats. You can see your colleagues, friends and family in full, vivid detail.
Mobility. A big perk of Internet phones is that your number and service follow you wherever you go. You can make and receive calls on your mobile devices, and move calls seamlessly between your desk phone, mobile phone, and computer or tablet.
Advanced features. Some VoIP providers offer innovative features like find me/follow me call routing, visual voicemail, faxing, and more. The options keep expanding as the technology improves.
While Internet phones may not be for everyone, they provide a lot of useful features and flexibility for both homes and businesses. For many, the pros far outweigh the cons. If you want a phone system with robust functionality that can keep up with your connected lifestyle, VoIP is worth considering.
Mobility and Flexibility
One of the biggest benefits of Internet phones is the flexibility and mobility they provide.
Make calls anywhere
With an Internet phone, you can make and receive calls from pretty much anywhere as long as you have a broadband connection. At home, at work, at the coffee shop, or even at the park. As long as there's Wi-Fi, you'll have phone service. No more missing important calls when you're out and about!
One number, multiple devices
Most Internet phone services allow you to use one phone number across multiple devices like your cell phone, tablet, laptop or desktop computer. Your contacts will always reach you on your main number no matter which device you answer on. You can also switch between devices seamlessly during calls without dropping the connection.
Advanced features
Internet phones often come with many of the same advanced features as traditional landlines like call forwarding, voicemail, call waiting, and caller ID. Some services also offer video calling, SMS texting, and other features not typically available with a standard landline.
Potential downsides
While the flexibility and advanced features of Internet phones are appealing, there are a few potential downsides to consider:
Reliability: Call quality and connectivity can be affected by your Internet connection. Dropped calls or poor sound quality are more likely.
Power dependence: You need power to make and receive calls, unlike traditional copper landlines. A power outage will take your phone offline.
Emergency calling: 911 service may be limited or unavailable. Check with your phone service provider.
Additional fees: While Internet phone service is often very affordable, you still need to pay for an Internet connection which can add to your monthly costs.
Overall, Internet phones offer some significant benefits over traditional landlines, especially for those looking for a flexible and mobile phone option. But be aware of the potential downsides and make sure an Internet phone will meet all your needs before making the switch.
Reliability and Call Quality Concerns
While Internet phones offer many benefits, call quality and reliability are two potential downsides to consider.
Dropped Calls and Lagging Connections
With an Internet phone, your calls are transmitted over your internet connection instead of traditional phone lines. This means the quality and reliability of your calls depends entirely on your internet service. If you have an unstable internet connection with frequent dropped signals or lagging speeds, your calls may experience delays, static, or even get dropped altogether.
To minimize issues, choose an Internet phone service that allows you to connect to multiple Wi-Fi networks and cellular data connections. Having a backup connection can help keep your calls going even if your primary internet source falters. You should also consider upgrading to a faster, more reliable internet plan with consistent speeds of at least 10 to 15 Mbps for basic calling and faster for HD calling.
Emergency Calling Limitations
Most Internet phone services do not support emergency calling to 911. Since your phone isn’t connected to a traditional phone network, emergency responders can’t locate your exact location in an emergency. Some services offer limited emergency calling support to certain 911 call centers, but location accuracy varies.
If emergency calling is a concern, check if the service offers 911 support for your area before switching your main phone number. You may want to keep a traditional landline phone for emergency use. As technology improves, more Internet phone companies are rolling out enhanced 911 services, but availability is still limited depending on your location.
While call quality and reliability are improving as technology evolves, Internet phones may still not match the consistency of traditional landline phones. But for many, the pros of lower costs, more features, and flexibility outweigh these potential downsides. By choosing a reputable service, optimizing your internet connection, and taking a few extra precautions, you can minimize call quality issues and enjoy the benefits of Internet calling.
Security and Privacy Risks
Your Calls and Messages Can Be Intercepted
With Internet phones, your calls and messages travel over the Internet rather than traditional phone lines. This means they can potentially be intercepted by hackers more easily. Your Internet provider, anyone with access to your Wi-Fi network, and malicious actors can see who you're contacting and in some cases access the content of your communications.
Your Location and Personal Information May Be Tracked
Many Internet phone services require you to create an account and provide personal information like your name, address, and payment details. This information can potentially be accessed by the companies providing the service, hackers, and government agencies. Some Internet phone apps also access your location and contacts, which can be a privacy risk. If privacy is a concern, do research to choose a service with strong security and privacy policies.
Spam and Robocalls Are Still an Issue
Unfortunately, spam calls and robocalls are still prevalent with Internet phones. Some services offer built-in spam detection and blocking tools, but they are not always 100% effective. Be wary of unsolicited calls and avoid providing personal information or clicking links from unknown contacts.
Reliability Can Be a Problem
Unlike traditional landlines, Internet phones rely on your Internet connection to function. If your Internet goes down or has connectivity issues, your phone service will also be disrupted. Power outages can also take down your Internet and phone service. For the most reliable service, choose a provider that offers backup power options for their equipment.
While Internet phones offer many useful features at an affordable price, it's important to go in with realistic expectations about security, privacy, and reliability risks. Take steps to protect yourself like using strong passwords, enabling two-factor authentication when available, and being cautious of unsolicited calls or messages. If dependable phone service is critical, you may want to consider using an Internet phone as a secondary option rather than your primary line.
Conclusion
So there you have it, the major pros and cons of internet phones to consider before making the switch. While the cost savings and advanced features are appealing, the call quality and reliability concerns are real. As with any technology, internet phones will continue to improve over time. But for now, you have to weigh all the factors based on your own needs and priorities. If crystal clear call quality is a must or you frequently deal with sensitive calls, internet phones may not be quite ready to replace your landline. But for casual calling and the budget-conscious, internet phones can be a viable option if you go in with realistic expectations about the limitations. The choice is yours - just make it an informed one.
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